At Attentive Hearts & Hands Senior Care, we are dedicated to safeguarding the privacy and confidentiality of personal information belonging to our clients and employees. This Privacy Policy outlines the practices we adhere to regarding the collection, use, and disclosure of such data.

1. Information We Collect:

We may gather personal information from clients, employees, and other individuals associated with Attentive Hearts & Hands Senior Care. This information may encompass, but is not limited to:

• Contact details (name, address, phone number, email)
• Medical and health information
• Emergency contact information
• Criminal record checks, Background checks and Employment history for staff
• Billing and payment details

2. How We Use Your Information:

The collected information serves the following purposes:

• Providing personalized care services
• Ensuring the safety and well-being of our clients
• Managing employment relationships
• Processing payments and billing
• Complying with legal and regulatory requirements

3. Information Security:

We implement suitable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. We train our staff to handle data securely and confidentially.

4. Information Sharing:

We do not sell, trade, or otherwise transfer personal information to third parties unless required for the purposes outlined in this privacy policy, with explicit consent, or as required by law.

5. Access and Control:

Clients and employees have the right to access, correct, or request the deletion of their personal information. Requests can be made by contacting our Care Manager at attentiveheartsandhands@outlook.com

6. Cookies and Tracking:

Our website may use cookies to enhance user experience. Users can adjust their browser settings to refuse cookies, but this may affect the functionality of the website.

7. Updates to Privacy Policy:

8. Contact Information:

For questions or concerns about our Privacy Policy, please contact our Care Manager at attentiveheartsandhands@outlook.com, By engaging with Attentive Hearts & Hands Senior Care, you agree to the terms outlined in this Privacy Policy.

Thank you for entrusting us with your care or the care of your elderly loved one and personal information.

Office of the Information and Privacy Commissioner for B.C. | Home (oipc.bc.ca)